Payment-Delivery-Warranty

This is a brief overview with information about payment, delivery, shipping and warranty.
Is the answer to your question not listed here?
Then take a look at the extensive Terms and Conditions..

Payment
Webshop orders can be paid via Ideal or Paypal. When you order via Instagram, email or other ways, I will send you a payment request. Purchases in my studio can be paid by debit card or exact cash payment.

Shipping
Alle bestellingen worden verzekerd verzonden met Mikropakket. Dit kost €8,70. Bij het in ontvangst nemen is een handtekening verplicht. Ik verzend twee keer per week met Mikropakket. Vaak wordt je bestelling dan de volgende werkdag bezorgd. Mijn voorkeur gaat uit naar het ophalen van de bestelling in Keijenborg of Arnhem. 

Delivery time
After receiving payment I will get to work. Some jewelry is not immediately in stock, so take into account about 14 days for delivery. If it will take longer than 14 days, you will always be notified. This only applies to jewelry from the webshop. With customization, the delivery time usually differs and will be discussed during our consultation. 

Canceling your order
You can cancel orders made in the webshop within 48 hours if they have not yet been shipped. Please contact me via info@armoise.nl

Canceling bespoke jewelry
Before I start making the chosen design in material, I ask for a deposit of 1/ of the total price. This is to cover the cost of purchasing materials. In the event of cancellation of the order, this deposit will not be reimbursed. However, this will be deducted from the total price if the assignment does go ahead.

Warranty
Als je product bij levering om wat voor reden dan ook niet naar wens is, neem dan binnen 7 dagen contact met mij op. Het recht op retour geldt alleen voor sieraden uit de collectie die niet zijn gedragen. Een verkeerd doorgegeven ringmaat of een andere lengte ketting vallen niet onder het retourrecht.
Slijtage door gebruik, slijtage aan de zetkast en verlies of breuk van edelstenen vallen buiten de garantie.
Wanneer je eens in de zoveel tijd de zetting van de edelsteen controleert kun je voorkomen dat de zetting te ver door slijt en de steen eruit valt. Het ”opdikken” van de pootjes rondom de steen na slijtage is bij sieraden die door mij zijn gemaakt altijd service. 
 Edelmetaal is erg sterk en duurzaam, mits er juist mee om wordt gegaan. Klik here to read more about the proper treatment and maintenance of your jewellery.

Information and instructions about returning your jewelry (after consultation) can be found within the Terms and Conditions.

Terms and conditions
Although I carry out repairs with the utmost care and expertise, it can always happen that the repair fails. This may be because the material of an old piece of jewelry is polluted, worn or weakened, for example. Gemstones can also contain wear or fractures that are not visible to the naked eye. The gemstone can break when opening the setting. When accepting a repair, I will always first make a risk analysis. I am not liable for any damage to your jewelry during the repair.

When I'm going to make a piece of jewelry from your old gold, I always test the content of your gold first. Old gold may be contaminated and this may not become apparent until it is melted down. Depending on the design I can still make jewelry from this gold. You will always get your material back, but it will no longer be in the old state. I am not liable for this.

If you have any questions about the general terms and conditions, please contact me at info@armoise.nl